Lifestyle Brand

**Giddy-Up Studios Online Retailer Return Policy**

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**Last Updated: December 1, 2023**

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Thank you for choosing Giddy-Up Studios! We value your satisfaction with your purchase. Please take a moment to review our Return Policy below for guidance on returning items and the associated terms and conditions.

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1. **Return Eligibility**

   You may return items purchased from Giddy-Up Studios within 90 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items showing signs of wear or damage may not be eligible for a refund or exchange.

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2. **How to Initiate a Return**

   To initiate a return, please follow these steps:

   - Log in to your Giddy-Up Studios account.
   - Navigate to your order history.
   - Select the order containing the item(s) you wish to return.
   - Follow the instructions to initiate the return process.

   If you checked out as a guest, please contact our customer service at giddyupyyc@gmail.com for assistance in initiating the return.

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3. **Return Shipping**

   Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service to ensure the safe return of your items.

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4. **Refund Process**

   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment. Please allow 7 business days for the refund to reflect in your account.

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5. **Exchanges**

   If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

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6. **Non-Returnable Items**

   Certain items are non-returnable, including:

   - Gift cards
   - Final sale items
   - Items not in their original condition or packaging
   - Items that show signs of wear or damage

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7. **Damaged or Defective Items**

 If you receive a damaged or defective item, please get in touch with us immediately at giddyupyyc@gmail.com for assistance. We will work to replace the item or provide a refund, including return shipping costs.

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8. **Contact Information**

   If you have any questions or concerns about our Return Policy, please contact us at giddyupyyc@gmail.com.

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Thank you for choosing Giddy-Up Studios. We appreciate your business!